“Mr. Cerveris worked very hard to resolve this case.  My clients were pleased with the result.”

 “You have allotted this matter, in terms of time, consideration, skill, patience and courtesy far more than any other court-assigned arbitrator/mediator I have encountered over the years.  This is greatly appreciated.  I will undoubtedly call upon you again and recommend your services to other counsel.”

“Steve is great.”

“Thank you for your excellent approach.”

“Very committed and strong on skills.”

“Steve Cerveris was excellent.  Very patient and giving of his time.”

“Steve Cerveris was terrific.”

“Mr. Cerveris was an outstanding mediator.  We would highly recommend him.”

“I was really impressed with Mr Cerveris.  We had a prior mediation with a different mediator on this matter that got nowhere.  Mr.Cerveris got the parties communicating and eventually settled the case between the main parties.  I didn’t expect we’d last 15 minutes and then we’d be gone, but Mr. Cerveris got everyone engaged and moving towards settlement.”

“Top notch mediator!”

“Mr. Cerveris did a great job!”

“Mr. Cerveris followed through with the parties after the initial one day session- he kept working with us until the case was settled.  His services and efforts are greatly appreciated.”

“Mr. Cerveris is a great mediator; very efficient, smooth and persistent.  He continues until a favorable result is reached for all concerned.”

“Mr. Cerveris was outstanding.”

“It should go without saying that my client and I believe that you provided real value to our case.  Frankly, in my judgment, we never would have settled the matter without your persistence and skill.”

“Thank you for your help in resolving this difficult case.”

“Having sat through one unsuccessful attempt at mediating this case with another mediator I was hesitant to give it a second shot and probably would not have entertained mediation if not so ordered by the judge.  Though it was an extremely long day and although I feel strongly that [opposing party’s] charges were without merit, I’m glad to have it behind us and can now get on with running a company rather than reading legal documents and sitting through depositions.  You did an outstanding job in bringing the parties together.”

“I just want to say thank you for your participation in the solution of this case and for your time and effort.”

“Your kindness was sincerely appreciated, and we loved your beautiful office and the ‘goodies.’”

“If a mediation doesn’t settle, he will follow up with the parties a week later to see how things are going and if they want to continue.  His help goes beyond volunteering.”

“He’s the type of person, if you leave and haven’t settled, you feel disappointed.  He makes the experience enjoyable.  You want to work for him and get a settlement because he never quits on you.”

“Steve recognized the case could not be settled under those circumstances [impasse resulting from an extraordinary opening demand] and continued to follow-up in the weeks and months after the mediation.  He gently prodded both sides until the case was resolved.”

“I just wanted to drop you a note to express how favorably impressed I was with the mediation.  I had been dreading the entire event and was so nervous and stresses that morning that I couldn’t eat.  Shortly after my arrival at your office, both your demeanor and the surroundings helped to ease my fears.  Although being involved in any legal matters is something I will continue to go to great lengths to avoid, all in all the experience was not unpleasant.  Should anyone ever need a mediator, I would give you my highest recommendation.”

“Enclosed please find our check for your heroic efforts in mediating a settlement of the above-mentioned action.  Thank you for all of your hard work in this matter.  We look forward to working with you again very soon.”

I just wanted to thank you again for successfully mediating my case.  I was expecting it to be much more unpleasant than it was.  I thought that you would be insulting and abusing me, but if you did, you must have done it so politely that I didn't realize that fact!  Seriously, we do so appreciate you making that whole process as comfortable and as stress free as possible.  I also appreciate your remarks regarding my future employability.  My ego has been rather tender of late, so to hear something like that, really meant a lot to me.  Thank you again for everything.”

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